Our Price Promise

We want you to shop with confidence, knowing you are getting excellent value every time. If you find the same product at a lower price from another UK retailer, our team will review it and do everything we reasonably can to match it — and where possible, offer an even better price. Once approved, we will issue a discount code so you receive the best available value.

For the fastest response, send us a screenshot of the competing offer on WhatsApp along with the product name. Simply message us on +44 (0)7727814231 and our UK team will review it as quickly as possible.

To keep things clear and fair, this is how our Price Promise works.

What we compare

When reviewing a request, we consider:

• The competitor’s advertised price including VAT.
• Any delivery charges.
• Any compulsory fees required to complete the purchase.

How to request a price match

If you have found a better price, please send us:

• A link to the competitor’s product page.
• The product you would like to purchase from us.

You can contact us via WhatsApp, call +44 (0)7727814231, or email support@groundedfox.com.

Price match requests must be made before purchase.

Our team typically reviews requests within one working day.