Privacy Policy

Last updated: May 15th, 2026

Grounded Fox Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Grounded Fox Ltd is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, submit an enquiry or lead form, interact with our advertisements, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, submitting your information to us, or interacting with our advertisements, forms or marketing communications, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel and your past transactions.
• Communications with us including information you include in communications with us, for example when sending a customer support enquiry, requesting information, booking an appointment or responding to marketing campaigns.
• Marketing and consent information including your marketing preferences, subscription status, consent records and interactions with email, SMS/text message and WhatsApp marketing campaigns.
• Lead form information including information submitted through Facebook Lead Ads, Meta lead forms, Instagram lead forms, WhatsApp forms, social media messaging features and other advertising or enquiry forms.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, place an order, request information, submit a lead form, book an appointment, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies, pixels and similar technologies;
• From advertising and social media platforms including Meta, Facebook, Instagram, WhatsApp, Google and similar platforms where you submit your information through lead forms, adverts, messages or enquiry tools;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, respond to enquiries, and create a customised shopping experience for you.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, SMS/text message, WhatsApp, telephone or postal mail, where you have provided consent or where otherwise permitted by law. We may also show you online advertisements for products or services on the Services or other websites, including based on items you have viewed, purchased, added to your cart or submitted through enquiry forms.
• Transactional Communications. We may use your personal information to send transactional emails, SMS/text messages, WhatsApp messages or other communications relating to your enquiry, order, appointment, delivery, quote, account, customer service request or other transaction with us.
• Lead Follow-Up. Where you submit your details through Facebook Lead Ads, Meta lead forms, Instagram, WhatsApp, our website or other advertising platforms, we may use your information to contact you about your enquiry, provide requested information, send quotes, arrange appointments and follow up about relevant products or services.
• Advertising Audiences and Measurement. We may use your personal information to create custom audiences, lookalike audiences, remarketing audiences, measure advertising performance and improve our advertising campaigns through platforms such as Meta/Facebook, Instagram, Google and other advertising providers.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services.
• Communicating with You. We use your personal information to provide customer support, respond to you, provide effective services and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

Marketing Communications

Where you provide consent, we may contact you by email, SMS/text message, WhatsApp, telephone or similar electronic communication methods regarding our products, services, promotions, offers, updates and related marketing content.

This may include information submitted through:

• Website contact forms.
• Product enquiry forms.
• Brochure or information request forms.
• Appointment booking forms.
• Facebook Lead Ads and Meta lead forms.
• Instagram lead forms or messages.
• WhatsApp conversations and messaging features.
• Social media enquiries and advertisements.

Where permitted by law and consented to by you, we may use your details for email marketing messages, SMS/text message marketing, WhatsApp marketing messages, transactional emails and messages, remarketing, advertising audience creation and campaign measurement.

You can unsubscribe or opt out of marketing communications at any time by using the unsubscribe link in our emails, replying STOP to SMS messages where applicable, contacting us directly, or following the opt-out instructions provided in the communication. If you opt out of marketing, we may still send you non-marketing communications, such as messages about your orders, enquiries, appointments, account or customer service requests.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• With email, SMS, WhatsApp, CRM and marketing automation providers, including platforms such as Klaviyo where used.
• With business and marketing partners to provide marketing services and advertise to you, including Meta/Facebook, Instagram, Google and other advertising or analytics providers.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets, messaging tools or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Cookies, Pixels and Advertising Technologies

We and our partners may use cookies, pixels, tags and similar technologies to collect information about your browsing activity and interactions with our website, advertisements and marketing communications. This may include the Meta Pixel, Google tracking technologies and related advertising tools used to measure campaign performance, personalise advertising, create remarketing audiences and improve the Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age, as those terms are defined in applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, respond to enquiries, manage marketing preferences, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be targeted advertising, as defined in applicable privacy laws. You can exercise your rights to opt out of those uses here.
• Managing Communication Preferences. We may send you promotional emails, SMS/text messages, WhatsApp messages or similar marketing communications where you have provided consent or where otherwise permitted by law. You may opt out of receiving these at any time by using the unsubscribe option displayed in our emails, replying STOP to SMS messages where applicable, or contacting us directly. If you opt out, we may still send you non-promotional communications, such as those about your account, orders, enquiries or appointments.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@groundedfox.com. For the purpose of applicable data protection laws, Grounded Fox Ltd is the data controller of your personal information.