We stand behind the quality of the saunas we supply. Warranty cover depends on who installs the sauna, while heaters, controls and other third-party components may also carry their own manufacturer warranties.
The warranty applies to qualifying defects under normal use. It does not cover:
Always follow the manual supplied with your sauna and heater. Where a manufacturer's instructions differ from this summary, the product-specific instructions and full warranty terms take priority.
After each use, wipe down wet benches, backrests, floors and other high-contact areas. Leave the door and vents open until the interior has dried, and do not leave wet towels or accessories inside.
Clean periodically with warm water, a soft cloth or brush and a mild sauna-safe cleaner. Avoid bleach, ammonia, harsh chemicals, abrasive products and ordinary interior varnishes.
Use towels on the benches to reduce sweat staining. Dry or marked timber may be lightly cleaned, gently sanded if appropriate and treated only with a sauna-suitable bench protection product.
Inspect sauna stones regularly and replace any that are cracked, crumbling or heavily discoloured. Stack approved sauna stones loosely enough to maintain airflow around the heating elements. Keep vents clear and follow the heater manufacturer's instructions at all times.
Inspect exterior cladding, roofing, doors, hinges, fixings, vents and drainage periodically, especially after storms or prolonged wet weather. Coastal, shaded, exposed and high-rainfall locations may require more frequent maintenance and corrosion protection.
Report a suspected defect promptly after discovery. Please include your order number, delivery or installation date, clear photographs and a description of the issue. We will assess the claim and advise whether inspection, repair or replacement is appropriate under the warranty terms.
To submit a claim or speak with our team, please visit our Contact Us page.
