Warranty and Guarantee
Saltfire stoves are designed and built to an exceptionally high standard and supported by a thorough quality control process. Every stove is prepared at our site in Dorset by our skilled and experienced team.
All Saltfire stoves are guaranteed to be free from manufacturing defects in the stove body for a period of twelve months from the date of purchase. This guarantee can be extended to five years by registering the stove within 30 days of purchase and providing the required documentation.
Register for 5 year warranty here: Warranty Registration
Where a manufacturing defect is confirmed, Saltfire Stoves will repair or replace the defective item promptly within our factory workshops.
The customer is responsible for all costs associated with removal, installation, postage or shipping, and any other incidental costs incurred within their property.
Conditions of the Guarantee
• The stove must have been purchased new from an authorised Saltfire Stoves supplier or directly from Saltfire Stoves. Proof of purchase in the form of a sales receipt or invoice must be retained.
• The guarantee is non transferable.
• The stove must only be used for its intended purpose and in accordance with the operating instructions and installation manual.
• Only correct and recommended fuel types may be burned in the stove.
• The stove must be installed in accordance with all current Building Regulations. Proof of competent installation must be retained, including the installer’s contact details.
• Proof of purchase and proof of competent installation must be provided with any guarantee claim. Acceptable documentation includes a HETAS certificate, OFTEC certificate, or local Building Control approval notice.
Warranty Registration
To extend the standard twelve month guarantee to five years, the stove must be registered within 30 days of purchase. The following documentation must be supplied to Saltfire Stoves:
• Proof of purchase
• Valid installation certificate such as HETAS, OFTEC, or Building Control approval
Failure to register within this period will limit the guarantee to the standard twelve month term. Register for warranty here: Warranty Registration
Excluded from the Guarantee
The guarantee does not cover consumable or wear items. These include:
• Glass
• Door seals and glass rope seals
• Paintwork
• Internal lining plates and firebricks
• Baffles and grates
These items are considered customer replaceable and can be obtained from your local stockist or directly from Saltfire Stoves.
The guarantee also excludes:
• Damage caused by incorrect use, over firing, or the use of non recommended fuels
• Damage caused by external factors including incorrect flue installation or installation not carried out by a competent person
• Products manufactured by other brands, which are covered by the respective manufacturer’s guarantees
Faulty Items
If an item is believed to be faulty, we must be informed before any return is made. Instructions for return will be provided.
Returned items must meet the following conditions:
• The item must be complete with all component parts
• No repair must have been attempted
• The item must not have been altered or modified
• The customer is responsible for ensuring the item arrives back in sound condition
Unwanted Items and Returns
Most unwanted items may be refunded, credited, or replaced within fourteen days of receipt, subject to the following conditions:
• We must be informed in advance of the intention to return
• Items must be unused and in original packaging
• Flexible flue liner cannot be refunded under any circumstances
• Individual items forming part of a kit or complete package have no individual refund or exchange value
• Items cut to order or bespoke items, including painted to order products, cannot be refunded
• The customer is responsible for returning unwanted items